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Terms and Conditions


Throughout this document, the words “THUNDER MATES”, “us”, “we”, “our” refer to us, or our service and products, THUNDER MATES as is appropriate in the context of the use of the words“you” and “your” refer to you, the person who is being presented with this document for your agreement. Access to and use of this site and the products and services available through this site (collectively, the"services") are subject to the following terms, conditions and notices(the "terms of service" or “TOS”). By using the services, you are agreeing to all of the terms of service, as may be updated by us from time to time. THUNDER MATES reserves the right to make changes to the site,related polices and agreements, the privacy policy and this TOS at any time.You are advised to check the site from time to time to check the update or changes to the said policies and agreements, the privacy policy and the TOS.


To use some of the services or features made available to you on this site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change,please notify us immediately at the following e-mail address We may also change registration requirements from time to time. In using the site, you agree to accept responsibility for all activities conducted through your account. You are responsible for keeping your account and password secure. If you feel or suspect that the security of your account has been compromised or if there is unauthorized use of your account, please contact us immediately. Please refer to our privacy policy for more information on how we use our personal data. By registering for our web shop as a member,you are agreeing to receive regular newsletters and marketing related emails from THUNDER MATES. Should you wish to be removed from our email list,you can unsubscribe or terminate your account any time.

Terms of sale

a. Our contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be anacknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card or PayPal account.

b. Pricing and Availability

Prices displayed on the site at the time your order is accepted will be honored except in the case of obvious error. Whilst we use our best endeavors to ensure that all prices appearing on the site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled. If your credit/debit card is not denominated in US Dollars (USD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Excluding USD the currencies shown on the webshop are a guideline and we do not guarantee that prices remain accurate to the how you will be charged by your bank. THUNDER MATES attempts to be as accurate as possible. However, THUNDER MATES does not warrant that product descriptions, prices and details are accurate as errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or can celling it. Product availability is not guaranteed. If a product is not available when you order processes we will notify you by email.

c. Payment

The web site uses PayPal for online payments. Your credit card information will not be kept.

PayPal is an online shopping payment gateway. Today, PayPal are being used in 190 countries and regions and already have more than100 million users. The advantage of using PayPal payments are fast, safe and easy. PayPal avoids external leakage credit card and other financial information to the seller, in order to protect customers. For more information, please visit the official web site of PayPal.

d. Customs and import charges

Taxes and duties applicable to your order depend on the shipping country of your order:

"All taxes and duties are NOT included in the final price".

For shipment to DDU countries, you will be responsible for the required import duties, custom and local sales' taxes levied by the destination country. Payment of these is necessary to release your order from customs. Our courier will contact you with the details of any import charges to be paid.

e. Discount codes

Promotional discount codes – we may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this website. The conditions of use relating to any discount code will be specified at the time of issue. However, theseT&Cs relate to all THUNDER MATES promotions, competitions and discount codes (unless otherwise stated):

Only one promotion code can be used per order.

A promotion code can’t be used after an order has been placed.

Sale items are excluded from all discount and promotion codes (unless otherwise stated). Other selected brand exclusions may also apply.

 f. Goods returned

Please contact us if you request for a goods return. For those products that are non-returnable cannot be returned. For food products,and products that are unpacked, opened, used or damaged caused by personal reasons also cannot be returned.  If any dispute, THUNDER MATES reserves the right to decide the final decision.

Acceptance of your order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and THUNDER MATES will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Hong Kong and the language of the contract is English. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Product Description and Colors

We will endeavor to ensure that the content and the product descriptions on are as accurate and complete as possible. We however do not warrant that “content” and product descriptions are accurate, complete, current or error free. We have made every effort to display as accurately as possible the colors of our products that appear on However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.


Views expressed in any media by the designers, companies or third parties, whose products are sold on or with whom we are associated, are their own. THUNDER MATES takes no responsibility for any such views as they do not necessarily reflect ours. THUNDER MATES does not guarantee that the use of and services will be error-free or that the site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed. Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, we will always do our best to aim at maintaining its services but will not be responsible for failing to meet any obligations in this TOS.

Intellectual Property Rights consists of software and “material” (Which is defined as, or includes, images, video, text formats, styles of presentation, software (including HTML code) are the intellectual property of THUNDER MATES and are protected by intellectual property and copy right laws and international treaty provisions. is for your personal and non-commercial use only. Any non-personal and/or commercial use of the material is only permitted when expressly authorized by THUNDER MATES and/or its third party licensors. You may not distribute, reproduce,publish, sell or license any material contained within the site without prior con sent or authorization of THUNDER MATES.  Any such unauthorized actions may result in civil consequences or criminal penalties. THUNDER MATES reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at anytime and for any period.

No Waiver

If you breach the Terms of Service (TOS) and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.

Privacy Policy

We respect the privacy rights of our online visitors and recognize the importance of protecting your personal information. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with. The following information is provided by THUNDER MATES to enable you to be fully informed of our Privacy Policies. By visiting, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. THUNDER MATES collects personal information in several ways when you place an order or register for a service offered by THUNDER MATES. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order. Saved card details will never be shared with third parties and will only be used to process your order, using our Payment Service Provider's systems". We may also obtain information as a result of authentication or identity checks.Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell your details to third party marketing companies.

Contact Information

If you have any questions, concerns or notices of violations to these terms and conditions, please contact us by sending an email to

Governing Law Jurisdiction

The TOS, together with all out policies and procedures,are governed by and construed I accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.

Should any dispute arise, the decision of THUNDER MATES shall be final. 

Updated as 15th December 2017.